Contact Us
Start now. To begin your transfer process, contact us. Let us to help guide you to your retirement goals.
Have any questions? Contact us by submitting a form below.
Contact Us
Transferring of a UK pension is a complex issue, and it is important to seek professional financial advice. Our process is clear and transparent and we are available to help you at every step.
Depending on your specific needs the process might change slightly.
Please speak with your financial adviser if you have any questions. Alternatively, you can make direct contact either in writing, through our online form or by telephone. +64 3 928 1440
Postal Address
Postal Address
MB Funds Limited
PO Box 317
Christchurch 8140
New Zealand
New Zealand
MB Funds Limited
Level 2
124 Peterborough Street
Christchurch 8013
New Zealand
Australia
MB Funds Limited
54 Orchard St
Brighton, Victoria 3196
Australia
Key Contacts
Physical Address
Level 2
124 Peterborough Street
Christchurch 8013
New Zealand
The Manager
The manager of the scheme is MB Funds Limited.
Postal Address
PO Box 317
Christchurch 8140
New Zealand
Supervisor
The Supervisor of the scheme is Public Trust
Public Trust
Corporate Trustee Services
PO Box 5902
Wellington 6140
New Zealand
Custodian
The Custodian of the scheme is Public Trust.
Public Trust
Corporate Trustee Services
PO Box 5067
Wellington 6140
New Zealand
Auditor
BDO Christchurch is the Auditor of the Scheme.
BDO Christchurch
Level 4, 287/293 Durham Street North,
Christchurch Central,
Christchurch 8013,
New Zealand
Complaints
If you are not satisfied with the service we have provided, you should contact us. We have an internal complaints process and undertake to investigate your concerns promptly and fairly. You may contact us to make a complaint by telephone +64 3 928 1440, by email complaints@mbfunds.nz or in writing to MB Funds Limited.
For New Zealand and non-Australian Resident members MB Funds is a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (FSCL) and approved by the Ministry of Consumer Affairs. MB Funds has 40 days to respond to your complaint. If you are not satisfied with the response, you may refer the matter to FSCL by emailing info@fscl.org.nz, calling FSCL on 0800 347257. Full details of how to access FSCL services can be obtained on their website www.fscl.org.nz. There is no cost to you to use the services of FSCL.
For Australian Resident members MB Funds is a member of an independent dispute resolution scheme operated by Australian Financial Complaints Authority Limited (AFCA). If you are not satisfied with the outcome resulting from our Internal Disputes Resolution process you may refer the matter to the AFCA by emailing info@fca.org.au or calling the AFCA on 1800 931 678. Full details of how to access the AFCA service can be obtained on their website www.afca.org.au. There is no cost to you to use the services of AFCA.